I went to tony & bros after a frustrating experience with a local dealer based out of Mountain View. I was a bit apprehensive as I had never been there before and they are not a "dealer". Let me just come out and say they are better than any "dealer" I have been to!! And this is not an exaggeration. Alex at Tony & Bros was extremely patient, diligent, and unassuming in welcoming me, listening to me, diagnosing the issue and giving me a very accurate estimate of time and money. The work was done as promised and the delay in pickup of the car was on my side. Alex put it best - They may not give you a bottle of water, or a ride home, but their service in every aspect (courteousness, professionalism, work, and costs) beats the "dealer" by miles and miles. For the rest of the miles my BMW will be driven Alex and Tony and Bros have a lifetime customer! Heck and I will bring them a case of chilled bottled water on my next visit. -mahesh