Alec was super helpful and honest. I have a bug that has a super compact engine, which means many people don't like to work on it. Alec listened to me patiently and went straight to work, while giving me tips on battery life and gas mileage. Definitely will go back for future repairs. I later went for a few other things, and they treated me very well. What's nice is I needed tires, and there are tire people right next door. They worked together, so I didn't have to come back twice. They also gave me a ride to and from the Caltrain station, which was very nice. The only thing is I found it a little strange that while fixing something a part broke, and they charged me for it. I would think that they would pay for something that broke. Also, when quoting a price, the owner didn't include tax, so I thought I was coming in to pay one price to find out I was paying quite a bit more. All-in-all a good German-car mechanic!